Terms Of Service

These Terms of Service (“Terms”) govern your access to and use of the services provided by Vigilanter, a business operated by Cavianto PTY LTD (ACN: 663 085 005), registered in Victoria, Australia (“Vigilanter,” “we,” “us,” or “our”). By engaging our services or accessing our website, you agree to be bound by these Terms and our Privacy Policy.

1. Services Provided
Vigilanter offers professional Open Source Intelligence (OSINT) and digital investigation services to individuals, businesses, and recruitment entities. Our services include but are not limited to:

• Digital footprint analysis
• Candidate background screening
• Continuous employee risk monitoring
• Personal or relationship risk intelligence
• Custom OSINT investigations
• All services are provided using lawful open-source methods compliant with Australian law.

2. Eligibility
By accessing or using our services, you warrant that you are:

• At least 18 years old;
• Capable of entering into legally binding agreements; and
• Using our services for lawful purposes only.

3. Legal Compliance
Vigilanter operates in accordance with the Privacy Act 1988 (Cth) and other relevant Australian legislation. Users agree not to request or use services for unlawful or unethical purposes, including surveillance or data access that violates privacy, discrimination, harassment, or defamation laws.

4. Client Obligations
As a client, you agree to:

• Provide accurate, lawful, and complete information required for services
• Not use reports or findings to harass, stalk, or defame any individual
• Comply with all relevant laws in your jurisdiction when acting on the information provided
• We reserve the right to decline or terminate services if we suspect misuse or unlawful intent.

5. Confidentiality
All investigations are handled with strict confidentiality. We will not disclose your information to third parties except as required by law or with your explicit consent. You agree to treat our findings and communications as confidential unless disclosure is necessary for legal or HR purposes.

6. Intellectual Property
All reports, findings, content, and tools provided by Vigilanter are the intellectual property of Cavianto PTY LTD and may not be reproduced, distributed, or resold without our prior written permission.

7. Payment Terms
Fees are displayed on our website or agreed upon in writing before commencing work.

• Payments are due in advance unless otherwise agreed.
• We may use third-party payment processors (e.g., Stripe) to handle transactions securely.
• All prices are in Australian Dollars (AUD) and include GST unless otherwise stated.

8. No Guarantee of Outcomes
While we apply professional diligence in our investigations, outcomes may depend on the availability and accuracy of open-source data. We do not guarantee specific results or make decisions on behalf of clients.

9. Limitation of Liability
To the fullest extent permitted by law, Vigilanter and Cavianto PTY LTD shall not be liable for:

• Indirect, incidental, or consequential damages
• Actions taken based on the intelligence provided
• Loss of business, profits, or reputation
• You use our services at your own discretion and risk.

10. Refund Policy
Due to the nature of OSINT work, refunds are generally not provided once an investigation has commenced. Partial refunds may be considered on a case-by-case basis if work has not started or if there has been an error on our part.

11. Termination
We reserve the right to terminate or suspend services immediately and without notice if:

• You breach these Terms
• We suspect unlawful use of our services
• We are legally required to do so

12. Modifications to Terms
We may update these Terms at any time. Continued use of our services after any changes constitutes your acceptance of the new Terms. A copy of the current Terms will always be available on our website.

13. Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes arising from these Terms or the use of our services shall be subject to the exclusive jurisdiction of the courts in Victoria.

14. Contact Us
If you have any questions about these Terms, please contact us at:

• Vigilanter (Cavianto PTY LTD)
• Email: hello@vigilanter.com
• Address: [Insert physical address]
• ACN: 663 085 005